The puppy foundation course runs for 8 consecutive weeks.
Any weeks not attended will be lost. Where multiple weeks are missed, the course cannot be passed and will need to be re-booked and paid for.
Where a pre-booked break in attendance is known in advance such as a holiday, this needs to be discussed with the trainer or where an unforeseen event occurs causing missed class, course continuation is at the discretion of the club.
Where a course is booked and cancelled before commencement refund of the course fees will be applicable as follows:
Stage 2, 3, Diamond & Platinum classes are booked in 6 week blocks.
The 6 classes do not need to be booked all at one time or as consecutive weeks.
Where a class is booked and needs to be cancelled with more than 48 hrs before the class commences, no loss to the pre-booked block will be applicable.
Where a class is booked and cancelled with less than 48 hrs before the class commences, the class will be deducted from the pre-booked block.
Where unforeseen events occur requiring the class to be cancelled, loss of class from the pre-booked block is at the discretion of the club.
All workshops can be booked and paid for as one off bookings.
Where a workshop is booked and needs to be cancelled with greater than 72 hrs notice, a full refund or re-booking for another date will be applicable.
Where a workshop is booked and needs to be cancelled with less than 72 hrs notice, no refund will be applicable. Any re-booking will incur further cost.
Where unforeseen events occur requiring the workshop to be cancelled, refund or re-booking will be at the discretion of the club.
All 1:1 sessions or assessments can be booked and paid for as one off bookings.
Where a a 1:1 session or assessment is booked and needs to be cancelled with greater than 72 hrs notice, a full refund or re-booking for another date will be applicable.
Where a 1:1 session or assessment is booked and needs to be cancelled with less than 72 hrs notice, no refund will be applicable. Any re-booking will incur further cost.
Where unforeseen events occur requiring the 1:1 session or assessment to be cancelled, refund or re-booking will be at the discretion of the club.
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